Terms & Conditions
General
All bookings made with bluelagoonhuahin.com are of the understanding that Blue Lagoon Properties is acting as an agent on behalf of the owners of properties featured in the company website or elsewhere. When you reserve a Rental property with bluelagoonhuahin.com your Rental Confirmation will be forwarded to you via e-mail.
Booking Policy
The Rental Confirmation becomes a binding agreement when you pay your Rental deposit. Sending payment in response to your Rental Confirmation constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions, as printed below.
Confirmation of Availability
Upon receipt of a request for availability, the applicable Rental rates and the amount of deposit required will be confirmed.
Exclusions & Additional Charges
Rates do not include baggage handling, gratuities, telephone, fax, car rental, food, soft drinks and/or liquor, personal items and expenses, and any excessive cleaning required upon departure, or replacement of breakages. Fair wear and tear accepted.
Initial Booking Deposit
An initial deposit, a percentage of the total Rental price, is required to confirm any booking. No contractual obligation will exist prior to receipt of funds. If funds are not received within 5 banking days, the reservation will be cancelled. Payments can be made via bank transfer, PayPal or Western Union. All transfer costs and fees must be incured.
For immediate bookings of less than one week, full payment is required.
Rates
Rental rates quoted by Blue Lagoon Properties are on a per night basis and quoted in Thai Baht.
Rates quoted allow for maximum occupancy of the Rental property as shown on the website. Only those persons stipulated on the booking form may reside at the property as guests. Please notify us, as soon as possible, of any changes.
The cost of water, cleaning and local taxes, are included in the Rental rates. All Rental properties offered by Blue Lagoon Properties are fully equipped with linen, crockery, utensils, towels and an initial supply of soap. Remember these rental properties are serviced properties, not hotel rooms.
Due to the substantial amount of preparation that goes into any apartment or villa property, cleaning, bed linen and towel assortment, any booking of three (3) nights or less accommodation is charged at the full nightly rate.
Payment
Payments via bank transfer can be paid in full, at time of confirmation. Bank transfer details will be stipulated on your Rental Confirmation, sent to you via email along with payment instructions. Payment by credit card can be done via email, fax or telephone. All transfer costs and fees must be incurred.
The Rental balance shall be paid on arrival, on the first day of the rental period, for all bookings, no exceptions.
Additional nights accommodation and additional charges will be paid at time of check out and before receiving, Statement of Stay.
Cancellation
You may cancel your reservation at any time by notifying us by email. If it becomes necessary to cancel all or any part of the booking, you must notify us by email as soon as possible. A forfeiture of deposit, non-refundable, will result in any cancellation of any confirmed booking. Cancellation charges also apply if Blue Lagoon Properties cancels the booking due to non-payment of funds, or any unforeseen reason. A 15% cancellation fee will apply accordingly.
Check In
Check in is 2:00 p.m. unless otherwise arranged with the Blue Lagoon Resort manager. An information package will be available at the property with additional information on the resort, which you may find useful. Do not forget to bring your Rental Voucher, which has been emailed to you upon acceptance of your reservation, as it will have emergency contact numbers and map details.
Check Out
Check out is 12:00 a.m. unless otherwise arranged at least 24 hours in advance of departure. Failure to check out by this time may result in a surcharge to your security deposit.
Alteration
If for any reason beyond our control or due to unexpected circumstances we are unable to provide you with the Rental property booked, Blue Lagoon Properties shall refund all payments in full or find an alternative accommodation, suitable and in agreement with the registered party.
Registered Guests
Please bring photocopies of passports or ID cards of all persons residing in the property, otherwise the resort manager will check passports and ID cards and make copies. Only those persons stipulated on the booking form may reside at the property as guests. Please notify us, as soon as possible, of any changes. The number of people staying at the property must not exceed the maximum capacity specified, except in the case of infants (under two years old), or unless specifically authorized.
Should a Blue Lagoon Properties representative or management find that the number of people staying at any property exceeds that on the booking form, additional guests will be subject to a 1,000 THB per person, per day surcharge and/or may be asked to vacate the premises without refund.
Capacity of Villas and Apartments
The total number of persons allowed in any villa or apartment at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the villa or apartment without refund.
No camping is permitted anywhere in Blue Lagoon Resort property. Blue Lagoon Properties regrets that absolutely no pets or animals are allowed.
Security Deposit
A refundable security deposit of 10,000 THB is required at the time of arrival for all Villa Rentals / 5,000 THB for all Apartment Rentals. This is to cover the cost of any damage or breakages during the rental period of the Rental property or their contents. It may also be used to cover the cost of electricity and other services rendered. This security deposit will be returned to you at the time of departure, less any such costs.
Insurance
Blue Lagoon Properties are not responsible and are held harmless by you and your party against any and all claims including any accidents related to the use of the Rental facilities and/or adjacent property. Under no circumstances shall Blue Lagoon Properties be responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodation as described or substituted, or by reason of military action, revolution, or acts of God, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodation herein or as substituted.
Complaints
All property information and descriptions provided by Blue Lagoon Properties, the website and elsewhere, are made in good faith. Blue Lagoon Properties accepts no responsibility for any modifications made by the Resort management, which are not mentioned on the web page or anywhere else. Blue Lagoon Properties accepts no responsibility for any circumstances, decisions or fees resulting from use of the Sheraton Hua Hin Resort & Spa facilities.
However, if any problems occur, we will use our best endeavor to arrange for any such problems to be solved amicably and swiftly.
Any complaints must be in writing and forwarded to the Directors Committee of Blue Lagoon Properties and Resort for review.
Conduct & Behaviour
The person making the reservation is held responsible for the correct and appropriate behavior of the guests staying at the property. Should any member of the party not behave in such a manner, the Resort management or Blue Lagoon Properties representative may at their absolute discretion, ask the offending guest(s) to vacate the Resort forthwith.
Firearms, deadly weapons, pyrotechnics, prohibited drugs, and gambling are not permitted. It is also prohibited to act unlawfully in any way whatsoever and to bring in and/or use/consume any illegal substances. Any offenders will be brought to local authorities. Registered guests may not bring non-registered guests back into the property under any circumstances.
Blue Lagoon Properties reserves the right to interrupt service and evict guests due to noise complaints or any type of property abuse, without a refund. Illegal activities will be cause for immediate eviction by local police.
Additional Staff
Blue Lagoon Resort Rentals may include the service of one or more staff. Additional services such as childcare, cooks, health trainer, and/or drivers can usually be sourced. Please give ample notice as soon as possible, especially at peak holiday seasons and we will try to assist.
Blue Lagoon Properties assumes no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid by the guests as incurred.
Telephones / Mobile Phones
Telephones and telephone lines are not provided in any Rental properties. There are no domestic calls permitted. No International Direct Dial. A deposit will be required to cover costs of a mobile telephone when provided. Please stipulate, should you need access to a mobile telephone.
Blue Lagoon Resort have local mobile phones for rent and can arrange local and international SIM cards, should you require them. We strongly suggest you to purchase a local prepaid SIM card, which can be arranged upon request to the Resort manager, to make all phone calls or long distance calls.
Internet Connection
All Blue Lagoon Rental properties have complementary hi-speed Internet access, using a service with a local ISP. It should be noted that some Internet connections are not reliable in Thailand and that Blue Lagoon Resort cannot be held liable and will not be able to refund or relocate a guest if the Internet connection is not available from the ISP or not of a perceived suitable speed. Hi-Speed Internet access is available in the Resort at all time unless interrupted by the ISP provider, in which case we have no control and are not liable.
Electricity
Each rental unit is fitted with its own separate electricity meter. In an attempt to conserve energy, electricity is not included in the room rate. Upon arrival, and departure, the electric meter numbers are recorded and before departure the electricity usage is calculated @ 6 THB per unit. If for some reason there is an interuption or break in the electricity consumption in which the resort has no control over, Blue Lagoon Properties shall not be held responsible or liable and will rectify the problem as soon as possible.
Valuables
Any valuables left at the Resort property are at the guests own risk. Neither Blue Lagoon Properties nor the Resort management are to be held responsible for any loss or damage. Each Blue Lagoon Resort property is fitted with a digital safety box.
Linen & Towels
Linen and towels are included in all Rental properties. Towels are normally changed every three (3) days and bed linen changed every three (3) days. If you require more frequent changes there may be extra charges. This service does not apply to monthly rentals. Limited laundry facilities exist on site, with charges made per item. Outside services are also available for a small service charge and must be paid at the time incurred.
Due Care of the Facilities
As part of this agreement and as all Rental properties are privately owned, guests are required to take due care when residing at the Blue Lagoon Resort, especially of children playing in the gardens, near or in the road, the kids pool/swimming pool, and the beach and/or sea. Furthermore, guests are reminded not to enter the Rental units wet, as the floors can be slippery. Damage or injury arising shall not be the responsibility of Blue Lagoon Properties or the Resort in any way whatsoever.
The handling of furniture, crockery, decor and other interior artifacts shall be done with maximum care; the Resort management is there to help if necessary. Rearrangement or moving of furniture is prohibited in all apartments and villas.
Children
In the interests of safety, parents of young children should take note that due to the property location and design, a higher than normal level of supervision may be necessary for enthusiastic and adventurous children and toddlers, than in other properties.
Swimming Pools
Parents of young children may wish to note that the lagoon style swimming pool in Blue Lagoon Resort covers a vast area. This may require a level of supervision higher than one may be accustomed to elsewhere.
Applicable Law
These conditions and any contract to which they apply, are governed in all respects by the applicable Thai law, and the Thai courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.